Cancellation Policy for Easy To Do SHOP

At Easy To Do SHOP, we understand that you may sometimes need to cancel an order due to changing circumstances. Our cancellation policy is designed to provide a straightforward and transparent process to accommodate your requests wherever possible.

Eligibility for Cancellation

You can cancel an order under the following conditions:

1. Before Order Processing: If your order has not yet been processed, packaged, or shipped, you may cancel it for a full refund.
2. Post-Processing but Pre-Shipment: Orders that have been processed but not yet shipped may still be eligible for cancellation, but a restocking fee may apply.
3. Subscription or Pre-Order Items: Subscription services or pre-ordered items may be canceled before the scheduled delivery or renewal date, depending on the specific terms of the purchase.

How to Cancel an Order

To cancel an order, follow these steps:

1. Contact Us Promptly:
   Email support@easytodoshop.com or call us at +974 71213738 as soon as possible. Provide the following details:

   • Your order number.
   • Your full name and contact information.
   • The reason for cancellation.

2. Verify Order Status:
   Our support team will check the status of your order to determine if it is eligible for cancellation. If the order has already been shipped, a cancellation is no longer possible, and you may need to initiate a return instead.

3. Receive Confirmation:
   Once your cancellation request is approved, you will receive a confirmation email, and the refund (if applicable) will be processed within the specified timeline.

Refunds for Cancellations

Refunds for canceled orders will be processed as follows:

• Full Refund: If the order has not been processed or shipped, you will receive a full refund to your original payment method.
• Partial Refund: If the order has been processed but not shipped, a partial refund may be issued, deducting a restocking fee if applicable.
• Non-Refundable Cases: Orders that have already been shipped or delivered cannot be canceled, and refunds will only be processed under our return policy.

Refunds are typically processed within 7-10 business days after the cancellation is confirmed. Processing times may vary depending on your financial institution or payment provider.

Cancellation of Digital Products or Services

For digital products, subscriptions, or services, the following rules apply:

• Digital Products: Orders for downloadable content cannot be canceled once the product has been accessed or downloaded.
• Subscriptions: Subscription services can be canceled at any time before the next billing cycle. If canceled after a payment has been processed, the subscription will remain active until the end of the billing period, but no refunds will be issued for the current cycle.

Cancellation of Pre-Orders or Custom Items

Pre-ordered items or products customized to your specifications may be canceled if the request is made before production or shipment begins. Once production has started, these orders may be non-cancellable or subject to additional fees.

Force Majeure Exceptions

Orders delayed due to unforeseen events such as natural disasters, pandemics, or other circumstances beyond our control may not be eligible for cancellation if the order is already in transit or production. However, we will work with you to resolve such situations on a case-by-case basis.

Important Notes

1. Timeliness of Cancellation: The sooner you notify us about your cancellation request, the better we can assist you. Orders that are already shipped cannot be canceled.
2. Restocking Fees: In some cases, a cancellation fee or restocking fee may apply for partially processed orders. The amount will depend on the nature of the order and processing stage.
3. Shipping Fees: Any shipping costs already incurred are non-refundable unless the cancellation is due to an error on our part.

Contact Us for Assistance

If you have questions or need help canceling your order, our customer support team is here to assist you. Please contact us via:

• Email: support@easytodoshop.com
• Phone: +974 71213738
• Business Hours: Sunday to Friday, 9:00 AM to 5:00 PM 
• Mailing Address:
  Easy To Do SHOP
  Doha Souq Mall, F 1st Floor, Officeno:158
  

At Easy To Do SHOP, we aim to make order cancellations as smooth and efficient as possible. Thank you for shopping with us, and we look forward to serving you again.